In this course, you'll explore the importance of being an effective communicator within your role at the IIS.

By the time you finish this course, you should be able to answer the following questions, so please think about them as you are going through the course:

• What kinds of communications do IIS staff plan and deliver?
• How can IIS staff prepare to be effective communicators?
• What kinds of change initiatives do IIS staff experience?
• How can IIS staff prepare for successful change?